We’re here to assist.
Common purchase queries answered
Orders and Shipping
In normal circumstances orders take about a week to arrive. However, due to the COVID-19 pandemic, orders are taking longer.
If you have entered the wrong shipping address contact firstname.lastname@example.org ASAP to request that it be updated.
Simply email email@example.com ASAP and we can help.
Upon mailing your order an Australia Post tracking number will be sent so you can track progress on the Australia Post website.
No. Credit Card information is encrypted and is not stored.
Best Pegs is currently not registered for GST.
We currently only ship products within Australia.
Packs of 20, 40 and 60 pegs come packaged in a canvas drawstring bag. Packs of 80 and 100 pegs come packaged in two canvas drawstring bags. All orders are mailed in a compostable satchel because we are committed to reducing plastic waste.
If you need to swap an item
Returns and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in full and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
If you wish to return your product please email us
If there is an issue with your order please contact us
Oh no! Just get in touch and we’ll sort it out
Simply email us at firstname.lastname@example.org
Simply email us at email@example.com ASAP and we’ll make the required change.
If you wish to make changes to an order after it has been submitted email us at firstname.lastname@example.org
Sure. Just email us at email@example.com